FAQs

If this is your first time that you are receiving rehabilitation services or if this is your first time with Activa, the following frequently asked questions are prepared especially with you in mind.

For additional concerns that require immediate attention, please call us at (973) 673-4600.

    • What should I wear?
      You should wear loose, comfortable clothes that allow the therapist to access your injured area. T-shirts, shorts, sweats, and sneakers are preferred. If you have a foot/ankle problem, you should also bring the footwear that you usually wear.
    • Do I need a prescription from my primary doctor?
      No. You can start the therapy program without a prescription, however; one must be obtained within 30 days of starting a therapy program.
    • How long does each session last?
      Approximately 45-60 mins. depending on diagnosis or condition.
    • How long is the wait time before each appointment?
      At Activa Rehabilitation Services we realize that your time is very important. We respect your time commitment and expect to begin your treatment within a few minutes of your arrival.
    • Do you provide transportation to get to the clinic?
      Yes, Activa Rehabilitation Services provides transportation anywhere in Essex County for all our clients that requires transportation to therapy and back to their destination. Please arrange with our office if you wish to be picked up for therapy.
    • I work full time, can I make an appointment for after work on on weekends?
      Yes, see our opening hours for the time that best suits you. We can also accommodate sessions on Saturday's by appointments only.
    • How soon can I receive an appointment?
      If necessary, we can usually accommodate same day appointments. Often, we will try to schedule you within 48-72 hours of your initial call to us.
    • Do I see the same therapist each session?
      Yes, we try to maintain consistency between therapists and patients. However, we have several therapists working together and we will accommodate your schedule with another therapist if necessary, so as to not jeopardize the continuity of your care.
    • Are treatments one-on-one?
      Yes. All treatments are one on one with the Physical therapist.
    • Should I still come to therapy if I feel better? Worse?
      You should try to keep each appointment, even if yor are feeling better or worse. Your therapist will need to know how you are feeling, so they can make the appropriate modifications to your physical therapy program for effective recovery. It is not unusual to feel some soreness after a physical therapy session.
    • Do you accept my insurance?
      While we do strive to work with most insurance providers, you may want to call our office at 973.673.4600 to verify if we accept your insurance.
    • Do you accept workers compensation and motor vehicle accidents?
      Yes, we do accept both MVA and WC cases. You will need to provide us with your insurance company, claim #, adjustor or case manager’s names, as well as their phone/fax number and mailing/billing address. In some cases we will contact your adjustor for pre-approval prior to your initial evaluation.
    • What do I need to bring to my first appointment?
      Your insurance card, prescription if any and comfortable clothing.
    • I don't view myself as an athlete, is this still the right place for me?
      Absolutely - Activa Rehabilitation Services sees patients of all ages and activity levels. Whether your goal is to resolve pain while typing, to ascend stairs without help, to recover after surgery, to improve your balance and regain mobility, to walk a bit further or to return to your favorite sport, activity, or hobby, we can help.
    • My doctor recommended a certain type of treatment. Do you follow the physician referral?
      Yes, we work closely with referring physicians to ensure high quality of appropriate care. If your have questions about specific treatments give us a call.
    • Do you accept credit cards for payments?
      Unfortunately at this time we do not accept payments through credit cards. Personal checks or cash for payment of co-payments or coinsurance/deductibles is preferred. If required, co-payments are due at each appointment.

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